Return & Refund Policy for Designs Factory Women's Clothing Shopify Store

Last updated: 03/02/2024

Thank you for shopping at Designs Factory. Customer satisfaction is the key for sustainable growth is what we strongly believe in. The services we offer also follows same suit. CHIK Store offers customer friendly return policy. Our terms and conditions are quite transparent, simple and without any hidden agendas.

Following are the conditions under which return of the product is accepted

  1. If the product you received is defective i.e. with wear and tear
  2. If the product is misplaced i.e. if it is not the one you ordered for
  3. If the product you ordered is not of the size/colour you chose
  4. If the package of the product is not proper and the product is affected due to bad packing
  5. If the product return is reported to the customer care within 15Days of delivery
  6. Refund of return shipping charges will be limited to Rs 100 or 10% of product cost


Following are conditions under which return might not be accepted

  1. If the product return is reported more than 15 Days from the time of delivery
  2. If the client feels the product colour/shade is either of light/dark complexions. As colour could differ among desktops and laptops
  3. If the defective product is used either once or twice
  4. If any stain or dirt made on product, those products will not be accepted for refund and return.
  5. If the price tag is not retained in the product
  6. Customers are kindly requested to send a mail with the subject “Return Request-Order No.” to the following email ID
  7. return@chik.store

Post the mail request; our representative will come to your door step to collect the product if you are in Chennai. In case you are placed elsewhere, our customer support team will guide you.

Cancellation Policy

You can Cancel Your Order by Mailing us at customercare@chik.store or Calling our Customer Support No: +91-9840520883

- If You cancel your order before the product has been shipped. Your entire order amount will be refunded.

- In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

Refund Policy

Refund for the returned product is given on or before 5 working days from the day of return notification. Refund amount will always be credited in the customer’s bank account. Hence we strongly recommend customers to give Bank Account No., IFSC Code… when asked by the executive. Our executive will get in touch with you when the relevant details are required.

Thank you for choosing Designs Factory. We appreciate your understanding and cooperation with our return and refund policies.